Developing-Emotional-Intelligence
Introduction...............................................................................................6
Chapter 1 - What is Emotional Intelligence .............................................9
Categories of Emotional Intelligence ......................................................10
Self-Awareness .................................................................................10
Self-Regulation ..................................................................................11
Motivation ..........................................................................................11
Empathy ............................................................................................12
Social Skills .......................................................................................13
Benefits of High Emotional Intelligence ..................................................14
Chapter 2 – How to Identify Emotional Triggers and Strategies for
Dealing with Them ..................................................................................19
How to Identify Your Emotional Triggers ................................................20
How to Deal with Emotional Triggers......................................................22
Chapter 3 – Why You Need to Take Responsibility and Set Personal
Boundaries..............................................................................................25
How to Take Responsibility ....................................................................26
How to Set Your Personal Boundaries ...................................................28
Chapter 4 – How to Raise Your Emotional Intelligence........................31
Key Skills of Emotional Intelligence........................................................32
Chapter 5 – Essential Keys for Commanding Your Emotions .............36
The Emotional Triad...............................................................................37
How to Deal with Negative Emotions......................................................38
Chapter 6 – How to Gain Emotional Control and Tackle Anger
Management............................................................................................42
Understanding Anger .............................................................................43
The Importance of Anger Management..................................................43
Tips for Managing Your Anger................................................................45
Chapter 7 – Mastering Conflict Resolution with Emotional Intelligence
.................................................................................................48
Understanding the Cause of Conflict......................................................49
How to Perceive Conflict ........................................................................49
Conflict Resolution Skills........................................................................50
Conflict Resolution and Non-Verbal Communication..............................52
Chapter 8 – Mastering Your Interpersonal Skills for Higher Emotional
Intelligence..............................................................................................53
Verbal Communication...........................................................................54
Non-Verbal Communication ...................................................................55
Conclusion ..............................................................................................57
Over the last decade, the idea of emotional intelligence, or EQ, has become more popular throughout the world. Unfortunately, not many people understand what EQ the term is really about or why it has become so popular over the last several years. Many scientific studies have been conducted over the years and have discovered that emotional intelligence is more important in life than the average intelligence that is measured by the IQ scale.